Privacy policy

This Privacy Policy explains how CRYSTVEDA ("we", "us", or "our") collects, uses, and shares personal information when you visit https://crystveda.com, place an order, contact us, or otherwise use our services.

Personal Information We Collect
We collect information needed to operate our store and support your order, including:
- Contact information such as name, email address, phone number, billing address, and shipping address.
- Order information such as items purchased, order history, product preferences, and any customization details you choose to provide.
- Payment information, which is handled securely by Shopify and payment providers. We do not store full payment card details on our own systems.
- Technical information such as IP address, device information, browser type, cookie identifiers, and how you interact with our site.

How We Use Personal Information
We use your information to:
- Process payments, fulfill orders, arrange shipping, and provide order updates.
- Respond to customer service requests, returns, exchanges, and product questions.
- Improve our store, products, website experience, and customer support.
- Send marketing emails or updates only where permitted by law or with your consent.
- Detect, prevent, and investigate fraud, abuse, security issues, or violations of our terms.
- Comply with legal, tax, accounting, and regulatory obligations.

How We Share Personal Information
We may share personal information with trusted service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, email service providers, and fraud prevention services. We may also share information when required to comply with law, respond to lawful requests, protect our rights, or complete a business transfer such as a merger or sale.

Cookies and Similar Technologies
We use cookies and similar technologies to keep the site working, remember cart and checkout activity, understand site performance, and support advertising or analytics where permitted. You can control cookies through your browser settings. Blocking cookies may affect parts of the site, cart, or checkout.

Marketing Communications
If you subscribe to our emails, we may send updates about CRYSTVEDA products, educational content, and offers. You can unsubscribe at any time using the unsubscribe link in our emails.

Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as targeted advertising. To make a request, contact us through our Contact page or email info@crystveda.com. We may need to verify your identity before completing a request.

Data Retention
We keep personal information only as long as needed for the purposes described above, including order fulfillment, customer support, fraud prevention, tax, accounting, and legal obligations.

Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No online service can be guaranteed to be completely secure.

International Customers
If you access our site from outside the United States, your information may be processed in countries where our service providers operate, including the United States and other jurisdictions.

Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact
For privacy questions or requests, contact us at info@crystveda.com or through our Contact page.

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Privacy policy